3dbet Privacy Policy

Our Commitment to Privacy

3dbet operates as a secure, transparent, and trustworthy online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") sets out how 3dbet collects, uses, stores, and protects your personal information. By using our platform, you are considered to have agreed to the terms of this Policy.

This Policy may be updated from time to time. For any significant changes, we will notify you via your registered email and publish the latest version on this page. We recommend that you review this Policy regularly.

Section 1: Information We Collect

1.1

Registration and Identity Information

When you create an account at 3dbet, we collect the following information:

Full name and date of birth
Email address and mobile number
National ID card or passport number (for verification purposes)
Residential address
Username and password (in encrypted form)

1.2

Financial and Payment Information

For processing transactions, we collect:

bKash, Nagad, Rocket, or Upay account number
Bank account details (where applicable)
Transaction history and amounts
Deposit and withdrawal records

All financial information is protected by SSL encryption and is never shared with third parties.

1.3

Technical and Usage Information

Information collected automatically when you use our platform:

IP address and device identification information
Browser type and operating system
Activity logs and session information on the platform
Data collected through cookies and tracking technologies

1.4

Communication and Support Information

When you contact us, we store:

Content of live chat and email communications
Details of complaints and requests
Support ticket history

This information is used to improve service quality and for dispute resolution.

Section 2: Purpose of Data Use

3dbet uses your personal information only for the following legitimate purposes:

Identity Verification

To complete account registration and the KYC process, confirm age (21+), and prevent fraud.

Transaction Processing

To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

Customer Support

To provide 24/7 service through live chat and email, and to resolve complaints.

Security and Fraud Prevention

To detect unusual activity, prevent multiple accounts, and maintain platform security.

Service Improvement and Analytics

Use of anonymous statistics to analyze platform performance and improve the user experience.

Communications and Notifications

To provide important account updates, security alerts, and bonus-related information.

Section 3: Data Storage and Security Measures

SSL Encryption

All data transmitted on our platform is protected by SSL (Secure Socket Layer) encryption. This means the data exchanged between your browser and our servers remains completely private and secure.

Firewall and Access Control

3dbet's servers are protected by an advanced firewall system. Only authorized staff have access to personal information on a need-to-know basis, and a record of every access is maintained.

Secure Data Storage

Your information is stored in secure data centers. Sensitive data including passwords is kept in hashed and salted form, which is not directly readable.

3.1

Data Retention Period

3dbet stores data according to the following policy:

Personal information is retained for as long as the account remains active.
After account closure, the minimum information necessary to meet legal requirements is kept for a defined period.
Financial transaction records may be retained for many years in accordance with regulatory obligations.
Once the retention period expires, data is deleted using secure methods.

3.2

Response to Security Breaches

Should a data security breach ever occur, 3dbet will take immediate action:

Affected users will be notified by email as quickly as possible.
Immediate technical measures will be taken to limit the extent of the damage.
Security measures will be reviewed and strengthened.
Relevant authorities will be informed where required.

Section 4: Data Sharing with Third Parties

4.1

When We Share Information

3dbet does not sell, rent, or commercially transfer your personal information. However, information may be shared in the following limited circumstances:

Payment processors: Minimum necessary information shared with payment partners such as bKash, Nagad, Rocket, Upay, and banks to complete transactions.
Technology service providers: Cloud storage, security analytics, and game software providers, who operate under strict confidentiality agreements.
Legal obligations: Where required to comply with a valid court order or directive from a government authority.
Fraud prevention: To fulfil anti-fraud or AML (Anti-Money Laundering) obligations.

4.2

What We Do Not Do

3dbet will never:

Sell your information to advertisers or marketing agencies.
Share your personal information with social media platforms.
Disclose information to any competing business without your consent.
Share gaming history with unrelated third parties.

Section 5: Cookie Policy

5.1

Essential Cookies

These cookies are essential for the core functionality of the platform and cannot be disabled:

Maintaining login sessions
Storing security tokens
Maintaining transaction continuity
Saving user preferences (language, theme)

5.2

Analytical Cookies

These cookies help us improve our platform:

Page visit statistics
Identifying the most-used features
Measuring loading times and performance
Error detection and debugging

These cookies can be disabled from account settings.

5.3

Managing Cookies

You can control most cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some or all features of the 3dbet platform to stop working correctly. Clearing cookies will require you to log in again.

Section 6: Your Rights and Controls

At 3dbet, you have full control over your own information. Your key rights are outlined below.

Right to Access Your Data

You can log in to your account at any time to view the personal information we hold. For a detailed report, submit a request to [email protected].
Right to Correct Your Data

If any information in your account is incorrect, you can have it corrected directly through your profile settings or by contacting our support team.
Right to Data Portability

You can request a copy of your stored information in a standard format (CSV or PDF). This request is generally fulfilled within 15 business days.
Right to Opt Out of Notifications

If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time through your account settings or by using the unsubscribe link in any email.
Right to Delete Your Account and Data

You can request that your account be closed. Beyond legal and regulatory obligations, your data will be securely deleted.
Right to Object to Processing

You may object to the processing of your information for specific purposes. In such cases, we will re-evaluate the necessity and inform you of the outcome.

Section 7: Minors and Age Verification

7.1

21+ Age Requirement

3dbet is operated exclusively for individuals aged 21 and above. We never knowingly collect information from minors or allow them access to the platform.

We verify age at registration and reserve the right to verify government-issued identification when necessary. If we ever become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you are aware that a minor is using 3dbet, please notify us at [email protected].

Section 8: International Transfer of Data

8.1

International Data Transfer Policy

As 3dbet is an international platform, your information may be stored on servers located in various countries for processing purposes. Regardless of where the data is stored, the same standard of protection described in this Privacy Policy is applied.

Contracts with third-party technology service providers clearly state that they may use your information only to provide the specified service and may not use or transfer it for any other purpose.

Section 9: Policy Changes & Updates

9.1

Notice of Changes

We will send a notice to your registered email at least 30 days before any significant changes to this privacy policy. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

9.2

Previous Versions

Previous versions of this policy may be obtained upon request via [email protected]. Please make your request with the date specified and we will provide you with the applicable version.